As business leaders, we have an imperative to deliver customer experiences which make our clients feel like continuing to do business with our brand. How does emotional agility impact customer churn when we or our teams are tone deaf to how the customer feels in the moment?
In this Forbes.com Business Council article, our own Bryant Richardson explores the nature of emotional agility and how it impacts customer churn. This is the first of a 3-part series, where Bryant explores how these skills can transform customer service interactions, enabling teams to connect on a more human level and elevate the overall customer experience.
Emotional agility is a crucial skill in delivering customer experiences. This article offers valuable insights for growth-minded business leaders looking to empower their teams and foster stronger customer relationships. The series provides further insights into how to develop these skills and measure their impact.
As an invited member of the Forbes Business Council, Bryant is committed to leading conversations that enhance customer experiences and improve leadership practices.
Read the full article on Forbes.com here.
Stay tuned for more as we continue to explore how emotional agility can reshape customer churn!