Transform Customer Contact with Emotional Agility: Measuring and Maximizing Impact This is the final installment of my series on emotional agility. In Part 1, I shared a personal experience at…
Kristine LewisFebruary 24, 2025
Articles
Emotional Agility Series – Part 1: Impact The Value of Emotional Agility My dad is great to travel with. We were two weeks in on our road trip when we…
Kristine LewisOctober 3, 2024
As business leaders, we have an imperative to deliver customer experiences which make our clients feel like continuing to do business with our brand. How does emotional agility impact customer…
Kristine LewisOctober 3, 2024
We’re excited to share that our own Bryant Richardson recently appeared as a guest on the #TechPeople Podcast in the episode "Unleashing the Power of Customer Service Excellence." In this insightful…
Kristine LewisAugust 20, 2024
We’re excited to share that Bryant Richardson was a featured speaker at the recent ICMI Digital Experience! His session, "Future-Proof Customer Contact: Your Guide to Reskilling and Upskilling,” provided valuable…
Kristine LewisMay 20, 2024
Our own Bryant Richardson was recently invited by Forbes to participate in their Business Council Expert Panel on an increasingly crucial topic: ethically leveraging AI in business. In an era where…
Kristine LewisMay 6, 2024
Kudos to Embrace Texas for hosting another fantastic "Santa's Little Helper" event! The evening at Chase Oaks Church - Legacy Campus in Plano, TX, was a hit, bringing smiles to…
Kristine LewisJanuary 19, 2024
Just wrapped up the Fairways for Families golf tournament, presented by Real Blue Sky, and we're still riding the high of what we've achieved. As a long-time supporter and board…
Kristine LewisNovember 27, 2023
Unlocking Growth: The Power of Adaptation and Innovation Introduction In the current economic climate, where unpredictability is the only constant, businesses are grappling with the reality of tightened budgets and…
Kristine LewisNovember 21, 2023
NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is…
Kristine LewisSeptember 25, 2023
Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who's…
Kristine LewisSeptember 12, 2023