Just wrapped up the Fairways for Families golf tournament, presented by Real Blue Sky, and we're still riding the high of what we've achieved. As a long-time supporter and board…
Kristine LewisNovember 27, 2023
Articles
NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is…
Kristine LewisSeptember 25, 2023
Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who's…
Kristine LewisSeptember 12, 2023
In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya's Chris Bain. The discussion highlights the growing…
Kristine LewisJuly 12, 2023
The Key to Unveiling Hidden Opportunities and Improving the Customer Experience Have you ever wondered what it's like for a customer to do business with your brand? Quite simply,…
Kristine LewisMay 31, 2023
The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone…
Kristine LewisApril 17, 2023
There are many reasons to consider whether to outsource your contact center. Cost is only one of them. Before the internet, customer service was typically limited to a brick-and-mortar storefront,…
Kristine LewisMarch 6, 2023
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. …
Bryant RichardsonFebruary 2, 2023
As we move into 2023, reflecting upon the last few years is essential. From a worldwide pandemic and social distancing to record-high inflation rates, supply chain issues, and staffing shortages,…
Kristine LewisDecember 15, 2022
The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’…
Kristine LewisNovember 16, 2022
What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Looking back on…
Kristine LewisOctober 12, 2022