Just wrapped up the Fairways for Families golf tournament, presented by Real Blue Sky, and we're still riding the high of what we've achieved. As a long-time supporter and board…
Unlocking Growth: The Power of Adaptation and Innovation Introduction In the current economic climate, where unpredictability is the only constant, businesses are grappling with the reality of tightened budgets and…
NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is…
Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who's…
In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya's Chris Bain. The discussion highlights the growing…
The Key to Unveiling Hidden Opportunities and Improving the Customer Experience Have you ever wondered what it's like for a customer to do business with your brand? Quite simply,…
The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone…
There are many reasons to consider whether to outsource your contact center. Cost is only one of them. Before the internet, customer service was typically limited to a brick-and-mortar storefront,…
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. …
As we move into 2023, reflecting upon the last few years is essential. From a worldwide pandemic and social distancing to record-high inflation rates, supply chain issues, and staffing shortages,…
The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’…
What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Looking back on…