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outsourcing customer service expert vendor management guide

Customer Experience Vendor Management Outsourcing

Unlocking Business Potential: A Guide to Outsourcing with a Customer Service Vendor Management Expert

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who's…

Kristine LewisSeptember 12, 2023

Cloud Contact Centers Customer Experience Customer Journey Employee Experience Podcast

Bryant Richardson on Avaya’s Experience Podcast

In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya's Chris Bain. The discussion highlights the growing…

Kristine LewisJuly 12, 2023

Contact Centers Customer Experience Customer Journey

Empower Your Business with Customer Journey Mapping

The Key to Unveiling Hidden Opportunities and Improving the Customer Experience Have you ever wondered what it's like for a customer to do business with your brand? Quite simply,…

Kristine LewisMay 31, 2023

Contact Centers Customer Experience Strategy Technology

Continuous Improvement in the Contact Center

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone…

Kristine LewisApril 17, 2023

Contact Centers Customer Experience Customer Journey Strategy Technology

Should You Outsource Your Contact Center?

There are many reasons to consider whether to outsource your contact center. Cost is only one of them. Before the internet, customer service was typically limited to a brick-and-mortar storefront,…

Kristine LewisMarch 6, 2023

fCIO Strategy Technology

What is a Fractional CIO?

Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. …

Bryant RichardsonFebruary 2, 2023

Cloud Customer Experience Customer Journey Employee Experience Strategy Technology Workplace

CX Trends to Watch for in 2023

As we move into 2023, reflecting upon the last few years is essential. From a worldwide pandemic and social distancing to record-high inflation rates, supply chain issues, and staffing shortages,…

Kristine LewisDecember 15, 2022

Customer Experience Customer Journey Strategy Technology

Using AI to Enhance Customer Experience

The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’…

Kristine LewisNovember 16, 2022

Customer Experience Customer Journey Strategy

Your 2022 Holiday Business Strategy

What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Looking back on…

Kristine LewisOctober 12, 2022

Customer Experience

Create Your Gen Z Business Strategy Now

Let’s Talk About Gen Z If your brand hasn’t put considerable effort into incorporating Gen Z into your current business strategy, it’s time to re-evaluate! Gen Z currently makes up…

Kristine LewisSeptember 7, 2022

Customer Experience

Transform EX by Cultivating Company Culture

This is our final post in our series about employee experience! We have covered everything from tools, onboarding, to training. At Real Blue Sky, we know Customers Stay When Employees…

Kristine LewisAugust 9, 2022

Ongoing Training Critical in the Contact Center

Customer Experience

Ongoing Training is Critical in the Contact Center

This month, as part of our ongoing series on employee experience, we focus on arguably the most important aspect of your employees’ journey – ongoing training! In our last blog…

Kristine LewisJuly 12, 2022

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