The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone…
Kristine LewisApril 17, 2023
Articles
Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. …
Bryant RichardsonFebruary 2, 2023
As we move into 2023, reflecting upon the last few years is essential. From a worldwide pandemic and social distancing to record-high inflation rates, supply chain issues, and staffing shortages,…
Kristine LewisDecember 15, 2022
The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’…
Kristine LewisNovember 16, 2022
What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Looking back on…
Kristine LewisOctober 12, 2022
Let’s Talk About Gen Z If your brand hasn’t put considerable effort into incorporating Gen Z into your current business strategy, it’s time to re-evaluate! Gen Z currently makes up…
Kristine LewisSeptember 7, 2022
This is our final post in our series about employee experience! We have covered everything from tools, onboarding, to training. At Real Blue Sky, we know Customers Stay When Employees…
Kristine LewisAugust 9, 2022
This month, as part of our ongoing series on employee experience, we focus on arguably the most important aspect of your employees’ journey – ongoing training! In our last blog…
Kristine LewisJuly 12, 2022
A solid onboarding employee onboarding keeps talent, and even can help attract new quality employees. Poor employee experience is likely the root of more bad customer experiences than are measured…
Kristine LewisJune 15, 2022
The right tools can transform Employee Experience – tools like AI, the composable desktop, self-service and PRB. Poor employee experience is likely the root of more bad customer experiences than…
Kristine LewisMay 18, 2022
At Real Blue Sky, we’re all about the customer experience, so it’s no surprise when we write directly about the customer experience. But after decades in the industry, we’ve seen…
Kristine LewisApril 6, 2022