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In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya’s Chris Bain.

The discussion highlights the growing importance of leveraging cloud-based solutions to improve the overall experience for both customers and employees. Bryant explains how cloud technology can provide flexibility, scalability, and cost savings, which can ultimately result in better customer experiences and increased employee productivity.

One of the key takeaways from this podcast is the importance of adopting a customer-centric approach to technology. Bryant emphasizes the need to understand customers’ needs and preferences and use technology to deliver personalized experiences that meet those needs.

This podcast provides valuable insights into how cloud technology can transform the customer and employee experience. Listen to learn more about the latest trends and best practices in customer experience.